Delta Superalloys LLP (“Company”, “we”, “us”, or “our”) operates the website www.deltasuperalloys.in (the “Site”) and is engaged in the manufacturing, stockholding, and supply of nickel alloys, Hastelloy, Inconel, Monel, Incoloy, Titanium, Duplex, and other specialty alloy products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with us through enquiries, quote requests, or other communication channels. By using the Site, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from visitors and enquirers:

a) Personal Information You Provide

• Name, company name, and designation
• Email address and phone/WhatsApp number
• Business address and country
• Product enquiry details (grade, specification, quantity, drawings, or requirements shared through the contact form, WhatsApp, or email)
• Any other information you voluntarily submit while requesting a quote, catalogue, or technical support

b) Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information collected for purposes including:

• Responding to product enquiries and providing quotations
• Processing orders, dispatch, and after-sales support
• Sharing product catalogues, technical data sheets, and certifications
• Improving our Site, products, and customer service
• Sending updates, offers, or communication related to our products and services (only where permitted)
• Complying with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With logistics, freight, and customs partners solely for the purpose of order fulfilment and export documentation
• With payment processors or banks for transaction-related purposes
• With service providers who support our website, hosting, or business operations under confidentiality obligations
• Where required to comply with any law, regulation, legal process, or governmental request

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (including Google Tag Manager) to enhance user experience, analyse website traffic, and understand visitor behaviour. You can control or disable cookies through your browser settings; however, this may affect certain features of the Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including for enquiry follow-up, order records, accounting, and compliance with applicable legal obligations.

7. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms such as Facebook, Instagram, LinkedIn, and YouTube. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their respective privacy policies.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information, subject to legal and business record-keeping requirements
• Withdraw consent to receive marketing communications at any time

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Children's Privacy

Our Site and services are intended for business and industrial use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: